Frequently Asked Questions
How long are your sessions?
Your initial Physiotherapy appointment will be 30-45 minutes and follow-ups are 30 minutes.
Does each session include consultation and treatment?
We endeavour to conduct treatment in every session, however we will mainly concentrate on one area per session. On your initial session if you present with more than one area of concern we will assess and treat the area that concerns you the most.
Do you provide hands-on treatment?
Our practice has an All-Encompassing Approach and our aim is to target your physical issue from all perspectives. We do perform hands-on (manual therapy) treatment if this is what is required after having assessed your area of concern.
Do you provide Dry Needling & Acupuncture?
Yes we do. You will need to be assessed to determine whether if it will be a suitable form of treatment for your condition.
Do you provide Ergonomic Assessments?
Yes we do. We will review and assess your office workstations and advice you on the equipment and the setup you may need to improve the ergonomics of your desk/workstation.
Do I need a referral from a Doctor or Specialist to see the therapists?
No, you can book in and come directly to see a Physiotherapist without a Doctor’s referral.
Can I use my private health fund card at your clinic?
Yes you can. We have a HICAPS terminal which will allow you to claim your entitled rebate on the spot. Please note: depending on your current cover status with your private health fund there may be a gap to pay. If you are not sure of what your entitled rebate may be, please get in touch with your private health fund to find out.
Sydney Health Physiotherapy is within Bupa’s member first network and NIB member’s choice providers. This means that if you are with NIB or Bupa, you can expect higher coverage when you choose us compared to other clinics.
Do you accept GP referrals under Medicare?
Yes we do. Please ensure you bring all paperwork with you including your GP’s details just in case we need to contact them for further information.
Do you treat people under WorkCover or Third Party Insurance?
Yes we do. Please notify reception at the time of booking if you intend to attend physiotherapy under WorkCover or Third Party Insurance. Please bring all workcover insurance company documents with you.
Should I bring my scans and reports with me?
Yes please bring with you all the relevant scans and reports. These will assist the physiotherapist in their assessment of your condition.
Can I see a physiotherapist when I am pregnant?
Yes you can. Please notify reception at the time of booking, and let us know what stage of pregnancy you are at.
Do I need to bring a change of clothing?
For Physiotherapy appointments, we have gowns and shorts available for you to change into, but feel free to bring your own exercise clothes if you prefer.
Do you have any physiotherapists who speak any other language other than English?
Yes we have a physiotherapist who speaks Mandarin, Cantonese, and Japanese.
Do you have a cancellation policy?
Yes we have a 24-hour cancellation policy. This means if you need to reschedule or cancel your appointment, please call us at least 24 hours before your appointment time so you will not incur a cancellation fee charge. Cancellation fee charges also apply if you miss and do not attend to your appointment.